• Seamlessly transfer funds between your MoneyGram Account and your other bank account(s).
• Conveniently use your MoneyGram Account to quickly send and receive money transfers. Money transfers between MoneyGram Accounts are fast and with no fees attached!
• the funds in your MoneyGram Account using the digital MoneyGram Debit Card. You can use this digital card anywhere Visa is accepted for purchases.
• Add your card info to your Apple Pay to use your card anywhere mobile payments are accepted. Google and Samsung Pay are coming soon!
• Freeze and unfreeze your MoneyGram Debit Card right from the MoneyGram App.

MoneyGram doesn’t offer checks and we don’t support check processing. This includes printing your own checks and obtaining Cashier’s Checks and Money Orders.

Instead, you can pay people using your MoneyGram Debit Card or you can provide your account information directly through your biller’s website to pay your bills.

The MoneyGram Account will be added to the MoneyGram bill pay service later in 2024.

With your MoneyGram Account, you receive a Visa digital Debit Card, which can be used anywhere Visa is accepted for purchases.  Physical debit cards are coming soon.

Yes, funds in your MoneyGram Account are Federal Deposit Insurance Corporation (FDIC) insured through our partner bank, Pathward, N.A., subject to applicable limitations and restrictions, when we receive the funds deposited to your account.

You can find the terms of your Account here.

Account Agreement
E-sign Agreement
Pathward Privacy Policy

MoneyGram Account is a fintech, which means we don’t have a bank charter. We’ve partnered with Pathward, N.A., Member FDIC, to provide you with banking products and services, and to insure your deposits up to the legal limit of $250,000.

Please refer to the  MoneyGram Account Agreement for a list of applicable fees.

In most countries you can use your MoneyGram Debit Card anywhere Visa is accepted for purchases internationally.

Yes, you will be charged a 3% foreign transaction fee for each transaction made internationally. 

When using your MoneyGram Debit Card at an international ATM, there with be a $3 + 3% foreign transaction fee in addition to any surcharge being assessed by the ATM owner.

Currency exchange rates may apply for international transactions.

Please refer to the MoneyGram Account Agreement for a list of fees. 

Transfers between MoneyGram Accounts are available within minutes  subject to system availability and compliance with regulatory requirements.

Money sent from your MoneyGram Account using other receive methods may take longer. The availability of funds for the receiver will be noted at the time of your transaction so you can best decide how to send funds.

Transfers between MoneyGram Accounts are free of charge.

Money sent from your MoneyGram Account using other receive methods will be subject to fees for that method, which are displayed to you at the time of your transaction.

There are limits on different transactions involving the MoneyGram Account. You can see how much you are able to send when you initiate your transfer.

You can find that information in the app. Simply log in, go to your MoneyGram Account and tap Account Information to see your account details.

Our routing number is 273970116.

Not all transaction types can be stopped. For more information and assistance, please reach out to MoneyGram Customer Care.

To contact us, simply log into the mobile app, navigate to the MoneyGram Debit Card.  From the Support section, you can tap Chat or call us at: 1-800-922-7146

Please contact us by phone to report any unauthorized or suspicious transactions.

Phone: 1-800-922-7146

There are several options for depositing funds into your MoneyGram Account:

Linked external bank account transfer

You can link your external bank account through the mobile app using Trustly. All you need is your external bank’s login credentials for verification. Once your account is linked, you can transfer funds to/from your bank account and your MoneyGram Account.  Funds are typically available within 3 business days.   If your bank is not part of the Trustly network, you can use one of the other methods below or initiate a transfer from your other bank directly.

Debit card

Add your debit card(s) as a funding method and you can quickly add funds to your Account. Fees may apply for this service and will be disclosed at the time you initiate the transfer.

Direct deposit

You can ask your employer to direct deposit your payroll to your MoneyGram Account. Simply provide your employer with your MoneyGram Account number and routing number and you’re good to go!

Cash

from any MoneyGram location by selecting Cash as the payment method when setting up a money transfer to your MoneyGram Account in the MoneyGram app.

You can ask your employer to direct deposit your payroll to your MoneyGram Account. Simply provide your employer with your MoneyGram Account number and routing number which you can find in the app. Simply log in, go to your MoneyGram Account and tap on Account Information to see your account details.

You can link your account by logging into the MoneyGram app and following these steps:

• Go to your MoneyGram Account
• Tap My cards & banks
• Tap Add Account
• Choose the appropriate option by tapping Debit Card or Bank Account
  • To add a debit card, enter your card information and tap Continue
  • To add a bank account, tap on your bank or type the name in the search area at the top, then enter your login and tap Agree & Sign In

Once linking is complete, you can initiate your transfer. Availability of funds and any applicable fees will be displayed before submitting the transactions.

You can remove your linked card or account by logging into the MoneyGram app and following these steps:

• Go to your MoneyGram Account
• Tap My cards & banks
• Tap the linked Card or Bank Account you want to delete.
• Select Delete

The account will be unlinked upon confirmation

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You can transfer funds from your MoneyGram Account to other MoneyGram Accountholders quickly and with no fees attached !

Fees may apply if sending to someone that does not have a MoneyGram Account.

To initiate a transfer using your MoneyGram Account, simply log into the MoneyGram app and follow these steps:

• Navigate to the Send feature
• Enter the desired amount to transfer
• Select your MoneyGram Account as the send method
• Select the receive method of your choosing
• Provide your receiver’s information
• Review and confirm the transfer information to complete the process
  
  

To contact us, simply log into the MoneyGram app and navigate to the MoneyGram Debit Card.
From the Support section, you can tap Chat or call us at: 1-800-922-7146

We use Trustly to connect your other bank accounts to your MoneyGram Account. If you can’t find your bank or receive an error, it may not be part of Trustly’s network.

You can also add an account using your other bank’s debit card.
 
If that still doesn’t work, you may be able to initiate your transfer through your other bank’s banking platform if they support ACH money transfers.

You'll need to provide them with your MoneyGram routing and account number, which can be found in the app. Log into the mobile app and then:

• Go to your MoneyGram Account
• Tap Account Information to see your account details
• Tap the Copy icon next to Routing or Account number to easily copy and paste

Then follow your other bank's instructions for connecting your MoneyGram Account.

Can't find those instructions? Ask them how to transfer funds from your account to another bank.

If you don’t recognize a transaction, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.

If it’s a transaction that was made using your card, you may want to place a temporary freeze until we can figure out what it is. To immediately suspend card access, you may lock your card in the MoneyGram app.

Simply log in and navigate to your MoneyGram Debit Card, tap on the Freeze Card button to freeze your card, and select Yes to confirm. This action is temporary and can be reversed at any time.

Currently, we don’t issue a physical debit card. You will receive a Visa digital MoneyGram Debit Card, which can be used anywhere Visa is accepted for purchases.

There could be a few reasons why your card is being declined.
Here are some of the most common reasons:

• You don’t have enough money available in your MoneyGram Account to pay for the transaction. Check your available balance in the MoneyGram app and add funds if needed.
• You put a “freeze” on your card in the app and haven’t unfrozen it.
• You’re making an online transaction and the card, expiration date or CVV information you’re entering is incorrect.
  
  If you’re still not sure why your card isn’t working, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
  
  

No, once your transfer has been requested it can’t be canceled.